In May 2007, Tenco got the NP EN ISO 22000:2005 certification awarded by SGS ICS. With this, Tenco is one of the first Portuguese companies in the field of coffee roasting to achieve this important certification in the food safety area.


More than a way of differentiation in the market, this certification is intended to meet the new demands of consumers, concerning food safety.

Starting with the process of importing coffee, roasting, packaging, distribution, as well as the packaging of sugar and the provision of technical assistance, Tenco imposes quality and professionalism in all its activities. By this the organization concentrates efforts in the improvement of its services and in the development of new products.

Following its strategy of production based on constant improvement, Tenco deployed in 2011 two new international standards:
- Quality Management System according to standard NP EN ISO 9001:2008;
- Environmental Management System in accordance with standard NP EN ISO 14001:2004.

The implementation of a quality management system (NP EN ISO 9001:2008) will allow Tenco to manage all the critical factors of success. Through a systematic approach of the organization, with a clear identification of procedures and their relative importance, the proper use of all available resources and the setting of objectives ensure continuous improvement of differentiated products and services.

The requirements defined in the standard NP EN ISO 14001:2004 enable the implementation of an environmental management system, taking into account, beyond the legal demands, any other demands endorsed by the organization. This system aims to promote a significant increase in the environmental performance of Tenco. To achieve this, we will set up basic guidelines for the creation and implementation of management tools. These guidelines intend to identify all the environmental conditions and to monitor their impacts, through strategies of prevention of environmental pollution, promoting the growth of the entire organization.

QUALITY POLICY, ENVIRONMENT, HEALTH AND SAFETY AT WORK AND FOOD SAFETY

Tenco CAFES, Ltd. is a company formed by a motivated, skilled, innovative team committed to creating value.

Our mission is to provide products that meet customers' expectations at competitive prices, always respecting the highest standards of quality, food safety, as well as respect for the environment, health and safety of work in order to establish a relationship of trust and loyalty with our customers and employees.

Tenco CAFES, Ltd. establishes therefore the commitment of annual review and continuous quality improvement of its processes and products, environmental performance, safety and work health and food safety and quality, as a contribution to sustainable development, setting goals to ensure its effectiveness and improvement.

For this Tenco CAFES, Ltd. undertakes to:

• Provide Coffees and related products that are safe and free of toxicity / harmless;
• Comply with legislation and operational environmental regulations, safety and work health and food safety, applicable to its activities;
• Implement the best practices and establish strategies of prevention of ongoing risk to the environment, safety and work health and food quality and safety;
• Ensure efficient use of energy and resources, as well as incorporating innovative and safe technologies in the management of its activities, minimizing pollution and waste generation in order to ensure the sustainability of the surrounding environment;
• Promote awareness and the training of employees for the aspects of quality, food safety, environment, safety and work health and other relevant areas for its improvement and market competitiveness;
• Using methodologies aimed at injury prevention, wounds and damage to the health of employees, involving them in all stages of the process, as tools of Management integrated of Prevention.

It is Tenco CAFES, Ltd. responsibility to ensure the correct application of standards and to guarantee the physical and organoleptic characteristics of our products during the stages of roasting, packaging and distribution.

Tenco CAFES, Ltd. privileges external, efficient and prompt communication with the other elements of the food chain, especially with its suppliers, who are essential to the production of safe products, with its customers, and official Entities. In what concerns environment and work safety, it is Tenco CAFES, Ltd. commitment to establish communication with the neighborhood, besides the official Entities and other interested parts.